Guests can now order anything they want in hotels & resorts with You're Welcome App.
Guests can now order anything they want in hotels & resorts with
You're Welcome App.
The secret sauce of
You're Welcome App
A web & app based platform where guests
can order F&B everywhere in hotels
What are the benefits of You're Welcome App?
What hotels are saying about You're Welcome App
It saves time, it saves me maybe 2 or 3 round trips to take an order. Bring the menu, take an order, prepare the order, bring it, maybe if there is an additional item on the order… So it allowed me to facilitate other orders that I could not have had
It’s a rather amusing app that brought us speed, kept the human side and allowed us to stay in touch with the guests! I think it helped us unlock the secret of fetching small orders left and right in corners of the hotel where the staff was not used to going and helped us increase our revenue. It was great, we were delighted!
As a professional I think it’s really interesting because we make the connection easier for the customer and it’s easy for everyone, the easier it is for the customer the more they consume, that also allows management, I think, to know what is the rate of responsiveness of each person on the team and be able to motivate them based on that!
Is You're Welcome App connected to the hotel's POS system?
Our app is currently stand-alone providing us with the agility we need as we innovate with our first partner hotels. In 2019, we joined the Oracle WeLoveStartups program and will be plugging with the Micros/Simphony POS thru an API.
How easy is it to train the hotel staff?
During the implementation phase, we provide the training for hotel management & waiters. The key take-away is that You're Welcome is very simple to use (accepting & delivering orders on property in just a few clicks). In regards to staff turnover, we help hotels with a "train the trainer" approach!
How do you create app awareness in the hotel or resort?
You’re Welcome App provides each partner hotel with a launch pack of marketing collaterals branded to the hotel that incentivize guests to download and order. It all starts with creating awareness at check-in, in all service zones on property and in-room. We'll assist you every step of the way!
How do we ensure that the waiter delivers the order to the guest exactly where they are on property?
Our dynamic microlocation technology is very precise and provides the waiter with the exact location of the guest on property (indoor and outdoor). From an operational standpoint, no order is lost and all orders find their home.
Once guests download You're Welcome App, do they actually order inApp?
You want proof? Here's what : 75% of guests who download the app order at least once. 55% of these users order more than twice! 37% of users spend more than $50 per order.
What are the costs for the hotel & the guest?
Our pricing varies depending on hotel size. We take a one time initial set-up fee, a transaction fee per order and a monthly maintenance fee. For guests, the app is free of charge. Want to learn more? Contact us.
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